Care Interiors Administrator

Position: Care Interiors Administrator
Location: Head Office, Irvine
Salary: Competitive DoE
Full Time - 8 hour shift (Monday – Friday)
Reports to: Care Interiors Manager

Are you passionate about providing exceptional customer service and supporting a fast-paced team? Spearhead Healthcare are looking for a Care Interiors Administrator to join our Customer Loyalty Team! In this role, you'll play a vital part in supporting our Care Interiors team by managing key administrative tasks and building strong customer loyalty through exceptional service.

Company Overview

Spearhead is recognised throughout the UK as a leading supplier to healthcare providers, supplying care homes nationally with a comprehensive range of goods and services. The company has been in operation for over 30 years and is very well-established with ambitious plans for growth. The Care Interiors department is a department within the Spearhead sales team, that focus on creating homely interiors for care homes, this is done by designing and specifying furniture that is suitable for the care homes and more importantly the residents. We are based in an attractive and modern Irvine location where everyone supports our core value of ‘Taking Care of Care’.

spearhead's distribution facility showing pallet racking and large volume of product held in stock

Role Overview

As a Care Interiors Administrator, you’ll provide essential administrative and operational support to our team, ensuring smooth service delivery and helping to enhance customer satisfaction. Your responsibilities will include managing quotes, order processing, coordinating deliveries, handling customer after-sales queries, and supporting larger projects with the Care Interiors Manager. Your role will be integral to maintaining our service excellence and ensuring a seamless experience for our clients.

What you will bring to the role

Customer-Centric Mindset: You’re motivated by delivering WOW-level service, with a personable approach to customer care that creates long-term loyalty and satisfaction.
Proactive and Organised Work Style: You can manage multiple tasks effectively, prioritise daily responsibilities, and consistently deliver high-quality results.
Effective Communication Skills: Whether interacting with customers or team members, you’re clear, professional, and helpful—ensuring information is shared and tasks flow smoothly.
Attention to Detail and Accuracy: With a keen eye for detail, you ensure that quotes, orders, and records are accurate and well-organised, contributing to the seamless operation of our Care Interiors team.
Flexibility and Team Spirit: You’re adaptable and happy to pitch in where needed, bringing a collaborative spirit that enhances team cohesion.
Technical Proficiency: Strong knowledge of Microsoft Office, particularly Excel, and a willingness to learn and navigate additional software like Sage.
Commitment to Growth: You have a drive for ongoing professional development, ready to build product knowledge and improve processes for the benefit of the team and our customers.

Key Skills and Attributes

Self-motivated with a personable, customer-oriented approach
Strong communication skills and team-player mentality
High attention to detail and accuracy
Excellent knowledge of Microsoft Office, especially Excel

elderly gentleman enjoying the outdoors doing some gardening

Why Join Us?

Collaborative Team Environment: You'll be part of a supportive, dynamic sales team, learning from experienced colleagues and playing a crucial role in the team's success.
Opportunities for Growth: with new and cross skills development.
Valued Role: Your efforts will directly contribute to customer satisfaction, increased sales, and company growth.
Benefits & Perks: Additional leave, Employee discount, Long Service Awards.

If you're ready to make an impact and take on a varied, rewarding role, we'd love to hear from you! Apply today with your CV and cover letter detailing your relevant experience and why you are the ideal candidate for this role to careers@spearheadhealthcare.com.

Please Note: Applicants must have the legal right to live and work in the UK at the time of application. We are unable to offer visa sponsorship for this role.