Internal Sales Support

Position: Internal Sales Support
Location: Head Office, Irvine
Salary: Competitive DoE
Full Time - 8 hour shift (Monday – Friday)
Reports to: Customer Loyalty Team Leader

Are you passionate about delivering exceptional customer service and supporting a dynamic sales team? We are looking for an Internal Sales Support Person to join our growing team. In this role, you will be a key player in driving sales success by providing administrative and operational support, gathering insights, and contributing to customer satisfaction.

Company Overview

Spearhead is recognised throughout the UK as a leading supplier to healthcare providers, supplying care homes nationally with a comprehensive range of goods and services. The company has been in operation for over 30 years and is very well-established with ambitious plans for growth. We are based in an attractive and modern Irvine location where everyone supports our core value of ‘Taking Care of Care’.

spearhead's distribution facility showing pallet racking and large volume of product held in stock

Role Overview

In this dynamic, multi-tasking role, your primary goal will be to support our customer-facing sales team by maximising their time spent engaging with clients. You'll ensure customers receive prompt and efficient responses to their enquiries, expertly handle a range of sales support tasks, and help foster customer loyalty.

Key Responsibilities

Order Processing: Ensure all customer orders are accurately processed and completed in a timely manner.
Administrative Support: Handle administrative duties for all team members.
Quote Support: Produce customer quotes, offering varied pricing options and ensuring quick, accurate responses.
Report Gathering & Analysis: Compile, analyse, and present sales statistics, trends, and spend reports to customers and sales team in making informed decisions.
Customer Interaction: Take incoming calls, gather feedback from customers, logging information and addressing any concerns.
Proactive Sales Efforts: Engage in proactive calls to both prospects and existing customers, promoting special offers and increasing business opportunities.
Repair Coordination: Manage the repair of equipment, including arranging engineer visits.
Sales Team Support: Work alongside other team members and support the entire sales team by covering specific tasks during annual leave.
Phone Campaigns: Participate in internal campaigns to drive sales by calling customers with special promotions or updates.

What You Bring

A strong understanding of sales objectives and how to support them through proactive customer engagement.
Excellent Excel skills for statistic gathering and report information.
The ability to analyse trends and provide valuable insights to the sales team.
Excellent communication skills and the ability to build rapport with customers and team members alike.
Organisational skills to manage multiple tasks and responsibilities efficiently.

elderly gentleman enjoying the outdoors doing some gardening

Why Join Us?

Collaborative Team Environment: You'll be part of a supportive, dynamic sales team, learning from experienced colleagues and playing a crucial role in the team's success.
Opportunities for Growth: with new and cross skills development.
Valued Role: Your efforts will directly contribute to customer satisfaction, increased sales, and company growth.
Benefits & Perks: Additional leave, Employee discount, Long Service Awards.

If you're ready to make an impact and take on a varied, rewarding role, we'd love to hear from you! Apply today with your CV and cover letter detailing your relevant experience and why you are the ideal candidate for this role to careers@spearheadhealthcare.com.

Please Note: Applicants must have the legal right to live and work in the UK at the time of application. We are unable to offer visa sponsorship for this role.